WhatsApp Campaign Overview

The WhatsApp Campaign module allows users to manage WhatsApp communication and campaign activities from a centralized platform. Users can create and manage WhatsApp templates, send bulk campaigns, automate customer messaging, and track message delivery and responses efficiently.

Create approved WhatsApp templates, launch campaigns to multiple contacts, automate replies, and manage customer engagement through WhatsApp Business integration.

1. Create WhatsApp Campaign

1. General Information

• Campaign Name : Summer Clearance Launch Newsletter (Example)
• Delivery Channel : WhatsApp Broadcast
• Description : Official API templates for higher conversions.

2. Message Content & Templates

• Message Type : Select Message Template
• Template Selection : Choose from approved WhatsApp templates
• Live Preview Status : Updated and visible in the right panel (WhatsApp Mobile Preview)

3. Variable Data Mapping

• Status : Dynamic Variables Supported
• Placeholder Found : {{name}} and other template variables
• Mapping Type : Map to Contact Property

4. Target Audience

• Audience Selection : All Contacts (Full Database Broadcasting)
• The campaign is configured to broadcast to the entire contact database. All active contacts registered in the workspace will receive the WhatsApp message.

5. Launch Timeline & Schedule

• Scheduling Option : Schedule for Later
• Scheduled Date & Time : Add desired date and time
• Critical Final Check Note : Please thoroughly review all campaign settings, approved templates, variable mappings, and compliance rules before dispatching. Once a campaign is queued or scheduled, it cannot be canceled, edited, or modified.
• Action Button : Schedule Campaign

2. Edit WhatsApp Campaign

To edit an existing WhatsApp campaign, navigate to the Campaigns list and click the Edit option on the campaign card. You can modify the campaign name, message template, variable mappings, target audience, or schedule. After making changes, click the Update Campaign button to save the modifications.

3. Delete WhatsApp Campaign

To delete a WhatsApp campaign, click the Delete option on the campaign card in the Campaigns list. A confirmation dialog will appear to prevent accidental deletion. Once confirmed, the campaign will be permanently removed from the system.