Overview

The WhatsApp Integration allows you to connect your Pixel-AI chatbot to WhatsApp using Twilio. Once connected, users can message your AI bot directly from WhatsApp.

If Human Support is enabled, conversations can also be handled by a human agent from the Pixel-AI dashboard.

Step 1: Enable WhatsApp Channel

1. Go to the Chatbots section in your Pixel-AI dashboard.
2. Open the chatbot you want to connect.
3. Navigate to the Channels section.
4. Select WhatsApp as the communication channel.

This activates WhatsApp configuration for the selected bot.

Step 2: Enter Twilio Configuration Details

In the WhatsApp settings panel, you will see fields for Twilio credentials.

Here, you’ll need to enter:

• Account SID
• Auth Token
• Twilio WhatsApp Number
• Sandbox Number (if using sandbox mode)

These details connect Pixel-AI with your Twilio account.

Step 3: Get Twilio Credentials

1. Log in to your Twilio Console.
2. From your dashboard:
   • Copy your Account SID
   • Copy your Auth Token

These credentials allow secure communication between Twilio and Pixel-AI.

Paste them into the corresponding fields inside Pixel-AI.

Step 4: Add Phone Numbers

Enter your:

• Twilio WhatsApp-enabled phone number
• Twilio Sandbox number (if testing in sandbox mode)

Make sure the number is properly configured inside your Twilio account for WhatsApp messaging.

Step 5: Configure Webhook in Twilio

After saving your settings in Pixel-AI:

1. Go back to your Twilio Console.
2. Open your WhatsApp number configuration.
3. In the Webhook URL for incoming messages, enter your Pixel-AI webhook endpoint.
4. Save the changes.

This ensures incoming WhatsApp messages are forwarded to your chatbot.

Live Activation

Your WhatsApp chatbot is now active.

Users can:

• Send messages directly from WhatsApp
• Receive AI-powered responses
• Request human assistance (if enabled)

All conversations are managed centrally inside your Pixel-AI dashboard.