Welcome to WAPI!
Overview
The Subscription Management feature is the central hub for managing your Wapi platform plan, billing details, and service limits. It provides real-time visibility into feature consumption, ensuring you remain within your operational capacity while offering flexible paths for scaling your business communication infrastructure.
Centralized Control
Manage plans, billing cycles, and payment methods in one unified interface.
Real-time Tracking
Monitor usage limits for contacts, campaigns, and AI agents with live progress bars.
Flexible Scaling
Upgrade or downgrade ties instantly to align with your business growth.
Dashboard Infrastructure
The dashboard is segmented into high-impact cards designed for immediate operational clarity.
Current Plan Details
Displays your active service tier and lifecycle status.
- Plan Name: Your current tier identifier (e.g., "Plan 1").
- Status: Indicators for Active, Expired, or Canceled status.
- Renewal Date: The exact date for the next automated billing cycle.
Usage Analytics (Operational Vectors)
Granular tracking of 12+ feature consumption metrics.
Quantified Metrics
- Contacts: Total unique users in your CRM.
- Bots: Count of Template and Message bots deployed.
- Campaigns: Total active marketing broadcasts.
- Staff Members: Authorized agent seats.
- Conversations: Monthly message thread count.
- Assets: Bot Flows, Broadcasts, and Canned Replies.
Unlimited Features
- REST API Access
- Webhook Support
- Priority Support Channels
Billing & Lifecycle Protocol
Financial Records
Monitor how your account is funded and billed.
- Payment Type: Origin of subscription (e.g., Admin Generated / Manual).
- Amount Paid: Total dollar value of the current cycle.
- Billing Type: Cycle frequency (e.g., One-time / Monthly).
- Next Billing Cycle: Real-time countdown to the next charge date.
Plan Modification Workflow
Access the Manage Plan modal to synchronize capacity with demand.
UPGRADE
Instantly scale limits and unlock enterprise features.
DOWNGRADE
Optimize costs by moving to a lighter service tier.
CANCEL
Terminate recurring billing and lock feature access.
Strategic Governance
- Usage buffer: Monitor Usage Analytics weekly; upgrade when reaching 85% capacity to prevent service interruption.
- Limit Hierarchy: Note that downgrading may restrict access to complex features like Bot Flows or Webhooks.
- Renewal Clarity: Billing is transparent; the "Next Billing Cycle" card always reflects the upcoming commitment date.
Troubleshooting: If features are inaccessible, verify the Status in the Current Plan card is set to Active and credit balance is sufficient.