Overview

The Contact Inquiries module allows administrators to manage and respond to messages received through the contact form on the WAPI WhatsApp marketing platform's landing page. This module serves as a centralized inbox for customer inquiries, feedback, and support requests.

Inquiry Management

• Inbox View: Organize and prioritize incoming inquiries from website visitors
• Status Tracking: Mark inquiries as new, in-progress, or resolved
• Response Tools: Efficiently respond to customer inquiries with appropriate templates
• Customer Information: View sender details and contact information
• Priority Classification: Categorize inquiries by urgency and importance

Administrative Features

• Assignment System: Assign inquiries to specific team members for resolution
• Search and Filter: Find specific inquiries by content, date, or sender
• Automated Responses: Set up automated acknowledgments for incoming inquiries
• Follow-up Tracking: Monitor and schedule follow-up communications
• Analytics: Track response times and inquiry resolution patterns