Add Categories

How to add the Category ?

1. Navigate to the "Support Management" section => Knowledge Bases.
2. Click on the "Categories" and fill out the details, which may include:

• Name: Enter the name of the category.
• Description: Here, you can provide a description of your category.
• Parent: Here, you can choose the parent of the category.
• Image: Upload an image representing the category. This image will be used in the system to visually identify the category.
• Meta Title: Sets the meta title for the page, which appears as the title in search engine results, helping with SEO and user engagement.
• Meta Description: Defines the meta description for the page, which is shown in search engine results and can influence click-through rates.
• Meta Image: Defines the meta image for the page, which is shown in search engine results and can influence click-through rates.
• Status: Set the status to either "Active" or "Inactive." If the status is "Active," this department is available storing ticket department wise. If "Inactive," it will not be available for use.

How to edit the Category ?

1. Go to the Categories.
2. Find the category you want to edit and click the Edit button from the Action Column.
3. Make your changes and click on the "Save" button.