Add Priority

How to add the Priority ?

1. Navigate to the "Support Management" section.
2. Click on the "Priorities".
3. Click on "Add New" for creating a priority

4. Fill out the details, which may include:

• Name: Enter the name of the department.
• Color: Select the color which will be used in identifying.
• Response In: Set the time according minutes, hours, day, week will be taken.
• Resolve In: Set the time according minutes, hours, day, week will be taken.
• Status: Set the status to either "Active" or "Inactive." If the status is "Active," this priority is available in ticket creation. If "Inactive," it will not be available for use.

How to edit the Priority ?

1. Go to the Priorities.
2. Find the priority you want to edit and click the Edit button from the Action Column.
3. Make your changes and click on the "Save" button.